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PRIVACY POLICY

Introduction

This Privacy Policy describes how Axis Europe PLC collects, uses, and discloses your personal information when you use our mobile application and accompanying website, known as the Scottish Towers resident platform ("app and site"), to communicate with residents and provide updates about the planned maintenance in your building. 

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@axiseurope.om

  • Address: Axis Europe PLC, 3 Tramway Avenue, Stratford, E15 4PN

 

Information We Collect

We collect several different types of information to provide and improve the app:

  • Information You Provide:

    • Account information (name, username, password)

    • Contact information (email address, phone number, address)

    • Appointment booking details (date, time, service type relevant to planned maintenance, address)

    • Live chat transcripts (if applicable)

  • Information Collected Automatically:

    • Device data (device type, operating system, IP address)

    • Usage data (features accessed, frequency)

 

How We Use Your Information

We use the information we collect to facilitate planned maintenance work in your building and improve the app, including:

  • Account management and verification for secure resident access

  • Sending updates and reminders to residents about the planned maintenance work

  • Facilitating live chat with customer support regarding maintenance enquiries

  • Facilitating online bookings and appointments

  • App improvement and user experience optimisation (using anonymised data)

 

Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

  • Contractual necessity: We need to use your data to fulfill our contractual obligations, such as providing updates, making appointments and communicating to facilitate the planned maintenance work. 

However, should you wish to opt-out of this form of communication and avoid sharing your data, you can. You can get access to the same information without using this digital platform. Axis provide on-site Resident Liaison Officers who can be contacted for updates, appointments and to answer questions. 

  • Legitimate interests: We process your data for our legitimate interests, such as improving the app and user experience for planned maintenance communication. We will only do this when our interests are not overridden by your rights.

 

Data Sharing and Disclosure

We use Wix, a third-party platform, to build and host the website and app. Wix maintains industry-standard security certifications and ensures adequate data protection measures when transferring data outside Europe. You can find their data and cybersecurity policy details here: https://www.wix.com/about/privacy.

Other than your landlord, we will not disclose your information to any other third party without your consent, except as required by law.

 

Data Retention

We will retain the personal information you share on the resident website or app for the duration of the planned maintenance work in your building. This includes account details, live chat transcripts, and booking information. Once the work is completed, the app and all associated data will be deleted.

 

Your Rights

You have certain rights under UK data protection law in relation to your personal information. These rights include:

  • The right to access your personal information

  • The right to rectification of inaccurate information

  • The right to erasure of your personal information (right to be forgotten) after the data retention period is complete

  • The right to restrict processing of your information

  • The right to data portability

 

Security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We leverage Wix's security measures to ensure industry-standard data protection practices. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

Children's Privacy

Our app is not directed to children under the age of 18 (if applicable). We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on www.scottish-towers.co.uk/privacy. You are advised to review this Privacy Policy periodically.

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